Journal / Discovery

Winona Information Page

Nancy L. Belcher

Medically reviewed by Nancy L. Belcher Ph.D, MPA

Written by Winona Editorial Team

Last updated January 26, 2022

Winona Information Page
  1. How does it work to get a prescription?
    In order to have a prescription order placed with Winona, you will need to complete our online questionnaire. The questionnaire will gather your medical information for our healthcare providers. Then they will need to review your symptoms and medical history. With that information, they will be able to work with you to provide and evaluate your treatment options. 

    Your provider might follow up with questions that you can respond to using our secure online message portal. Once your provider completes your evaluation, Winona will ship your prescription medications directly to you from our Winona pharmacies.

    If your provider determines a prescription is not appropriate for you, they will offer you other options and information about the next steps. 

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  2. Who can use Winona products?
    Winona products are only for women and are recommended for women 30+. For more specific restrictions or medical advice, please contact your provider using the Winona secure messaging platform.

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  3. Do I need a prescription?
    Certain products available through the Winona platform can only be purchased with a prescription from one of our qualified medical providers. To access these products, you must first consult with a Winona provider by using our Winona platform to complete a telehealth visit.

    Winona has worked hard to make this process as simple and convenient as possible. Through the Winona patient intake form, your providers will evaluate your specific needs and when appropriate will determine the prescription products that are appropriate for you, and prescribe you individualized treatment plans.

    Winona also sells non-prescription products which include over-the-counter (OTC) medications and supplements. These products can be ordered from our website without the need to consult with a medical provider and shipped directly to you from our warehouse.

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  4. Will I speak to a medical provider?
    Every prescription treatment will require a Winona online medical visit with a Winona healthcare provider to ensure you get the best, and most appropriate prescription treatments. You can ask your provider questions by using the Winona secure messaging platform associated with your Winona account.

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  5. I’d like to try it - how do I sign up for just a trial?
    For our prescription products, you can purchase a one-month treatment option rather than a recurring monthly subscription. However, the cost of one month is greater than the monthly subscription rate. Additionally, hormone replacement therapy can sometimes take a month or longer to provide the treatment effects you are looking for. Winona recommends trying the subscription not only to reduce your cost per treatment but to receive the appropriate amount of medication that will help you improve your menopause symptoms.

    Our non-prescription, over-the-counter, products are available at monthly rates.

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  6. Why do I need an ID to place my order?
    A government-issued ID is required when purchasing any prescription medication. The Winona medical provider will need to verify your identity using the Government issued ID before they can determine if prescription medication is right for you. Your personally identifying information, medical history, and ID will never be shared outside of the Winona secure system.

    Please note that your ID is not required when purchasing over-the-counter products.

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  7. What methods of payment do you accept?
    We accept all major credit cards. Most HSA/FSA cards are accepted but may be rejected by the card issuer.

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  8. I’m having trouble taking or uploading my picture.
    If you started your visit within another application,  sometimes accessing your camera gets thrown off and it won’t let you take a photo for your visit. Please try resuming your visit in another browser like Safari or Chrome, or on your desktop computer.

    If you tried to submit your photos and it seems like nothing happened, this can sometimes be due to poor resolution. Please try again.

    If you are seeing an error message when you upload your photos, please let us know and our team will be happy to troubleshoot this with you.

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  9. Will insurance cover prescription costs on Winona?
    Insurance coverage varies depending on your prescription and plan. While Winona prescriptions will not be covered by insurance, they are available at significantly less than most retail costs and mailed directly to you from our Winona pharmacy. No office visits or waiting in line at the drugstore! These things make Winona Rx more affordable and accessible to you our valued customers.

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  10. I just placed my order but I changed my mind. How do I cancel my order?
    Once all elements of your online doctor visit are completed, your Winona provider will review your visit within 24 hours.

    If you have changed your mind regarding your Winona prescription purchase, you must cancel prior to the doctor's review of your online visit.

    Please follow the instructions below if you’d like to cancel before your physician review:


    1. Go to www.winona.com/treatment

    2. My Prescription

    3. Select Cancel my prescription

    4. Confirm cancellation (Yes, I want to cancel)

    Please take action prior to the doctor's review.

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  11. How many healthcare provider check-ups am I supposed to complete?
    Each treatment should have a check-up within the first 90 days of treatment and then yearly.

    With licensed healthcare providers, a pharmacy team that works ‘round the clock and our software magicians, getting prescription menopause treatments to you has never been easier.

    Whether you’re new to Winona or already have a prescription with us, we look forward to expanding our treatment options to explore more ways to help you on your menopause journey and to live your best life.

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  12. Where can I find my order status and tracking number?


    1. Go to winona.com/treatment

    2. Select treatment

    3. Select See Refill History

    4. Select the relevant refill to find order details and tracking information.

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  13. I just placed my first order. Why can’t I find it on the website?
    The Winona prescription calendar will be visible above the image of your treatments on the Rx. tab of Winona.

    With licensed healthcare providers, a pharmacy team that works ‘round the clock, and our software magicians, getting prescription menopause treatments to you has never been easier.

    Whether you’re new to Winona or already have a prescription with us, we look forward to expanding our treatment options to explore more ways to help you on your menopause journey and to live your best life.

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  14. Where can I find treatment instructions from the doctor?
    Once your appointed healthcare provider has reviewed your medical questionnaire and has prescribed you your medications, you will receive a message with the basic outline of how to use the treatment(s). All prescription medications will have thorough, more detailed, instructions included with them in each mailing which we expect each patient to read in detail.  You can find your prescription messages by:


    1. Go to winona.com/treatments

    2. Select the relevant treatment

    3. Scroll to the bottom of the page

    4. Select Message Doctor

    Please note: this is for the initial consultation, which is covered by your physician visit fee, or free if you order prescription medication.

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  15. Can I contact my provider outside of the Winona platform?
    If you need guidance with your WinonaRx treatment plan, you must limit your communication with your prescribing provider to the messaging platform on your Winona Account. We do not condone communication with providers outside of the Winona platform. Any of our providers' other practices are entities not associated with Winona.

    Additionally, your provider is able to more efficiently and effectively assist you with any concerns regarding your treatment by having direct access to your medical history and treatment plan through Winona. Our board-certified providers do see many patients, so it will be easier for them to help you with your personalized plan where they can see all of the details of your medical history, prescriptions, and your past messages!

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  16. How can I request a prescription change?
    To request a prescription change Auto-Refill must be turned on. Please ensure you push back your refill date so that a refill for your current prescription does not process. Then, you can follow the instructions below to complete a prescription change:


    1. Go to winona.com/treatment

    2. Select the treatment

    3. Select Manage Prescription

    4. Under Refill Option select Request prescription change

    5. Follow directions to request a prescription change and get excited to receive your new prescription medication!

    Please note, when processing a prescription change it will inactivate your current prescription, and you will select the date that you would like the new order to be processed. If you would like it to be processed immediately, please select the earliest date available.

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  17. How do I activate Auto-Refill?
    To activate Auto-Refill:


    1. Go to winona.com/treatment & select treatment

    2. Select ‘Turn On Auto-Refill’ & select YES, reactivate

    3. Select next desired refill date and select SAVE

    4. Review details and select Confirm Change.

    Change your refill date:


    1. Go to winona.com/treatment

    2. Select the relevant treatment

    3. Select “Change refill order date”

    4. Select your desired refill date and confirm

    Your WinonaRx prescription will be automatically renewed every 3 months!

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  18. What kind of payment do you take? Do you accept insurance or HSA/FSA (health spending accounts or flexible spending accounts?)
    Our prescriptions are 100% covered by most HSA/FSA, but not the non-prescription medications.  We do not accept insurance at this time, but are working on it!

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  19. What is the cost of treatments?
    That depends! We are offering a variety of prescription treatments that are unique for each woman. Depending on their needs, they may choose a patch, cream, or tablet. Each type of treatment varies in price.

    Let’s assume we are talking about estrogen and progesterone tablets, for an estimated 3 months supply (1 bottle shipped each month) with Auto-Refill. These two medications cost $X, while the cream (shipped x) Costs $x, and the patch cost is $x.

    For an estimated 2 months supply but purchased as a One-Time Treatment the prices are much higher…

    With licensed healthcare providers, a pharmacy team that works ‘round the clock, and our software magicians, getting prescription menopause treatments to you has never been easier.

    Whether you’re new to Winona or already have a prescription with us, we look forward to expanding our treatment options to explore more ways to help you on your menopause journey and to live your best life.

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  20. How can I change my billing address?
    To change your billing address please follow these steps:


    1. Go to winona.com/treatment

    2. Select treatment

    3. Select Manage Prescription

    4. Select Change Payment Method

    5. Select Payment Method

    6. Change your billing address

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  21. What should I do if my package is missing?
    If your package is missing, it may have not been shipped due to a delay at the pharmacy or incomplete order information. Please contact us via a support request if you're concerned about a delay affecting your order.

    If your order has shipped, you should have received an email from us containing tracking information. You can use this information to track your order within the USPS system. Winona mails via first class for under 15 ounces and priority for over in order to expedite delivery.

    If your package has been marked as delivered but is still missing:
    Sometimes carriers will accidentally mark the package as delivered, but they show up in a few days. If the USPS tracker displays your package as delivered but you did not receive it, please follow these instructions:


    1. Confirm that the delivery address you entered is correct by going to My Prescriptions, select manage relevant prescription, and scroll down to the shipping address listed.

    2. Check with your neighbor(s), building manager, or front desk that might have accepted the package on your behalf.

    3. Contact your local USPS branch to see if the package has actually been delivered. Be sure to have your USPS tracking number available.

    4. Wait 3-5 business days for the package to arrive.

    If your package is marked as delivered, but it is missing/lost/stolen, please contact us within 14 days of the marked delivery date. If your package is lost in transit, please contact us within 30 days of the shipped date.

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  22. Where can I find my order status and tracking information?
    Please check your order status and tracking information using the instructions below:


    1. Go to winona.com/treatment

    2. Select treatment

    3. Select See Refill History

    4. Select the relevant refill to find the order details and tracking information.

    With licensed healthcare providers, a pharmacy team that works ‘round the clock, and our software magicians, getting prescription menopause treatments to you has never been easier. Whether you’re new to Winona or already have a prescription with us, we look forward to expanding our treatment options to explore more ways to help you on your menopause journey and to live your best life. 

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  23. How do I cancel my refill order?
    If your order has not yet shipped, please follow the instructions below:


    1. Go to www.winona.com/treatment

    2. Select treatment (Please ensure that Auto-Refill is activated)

    3. Select Manage Prescription

    4. Select Cancel current order

    Once an order has been canceled, please allow 3-7 business days for the refund to process. Please note: Action must be taken prior to shipment of your order, as we cannot cancel, return, or refund orders once they have been shipped.

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  24. Is Winona available worldwide?
    The WinonaRx treatments are prescription medications, which must be handled very carefully and prescribed according to medication regulations in the state and country the patient is located in. Winona specifically works with its own pharmacy and with physicians licensed in the US, so, unfortunately, Winona is unable to treat patients outside of the US at this time. We are hoping to expand to more states very soon.

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  25. How long does it take to receive my product?
    Once your Winona physician has reviewed the information intake form and confirmed the prescription is appropriate for you, your order will be transferred to our Winona pharmacy. Typically the pharmacy will take 3-5 business days to ship orders.

    With licensed healthcare providers, a pharmacy team that works ‘round the clock, and our software magicians, getting prescription menopause treatments to you has never been easier. 

    Whether you’re new to Winona or already have a prescription with us, we look forward to expanding our treatment options to explore more ways to help you on your menopause journey and to live your best life. 

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  26. Why can’t I find Winona in the stores?
    Winona offers you a unique experience that isn’t like just shopping at a store. WinonaRx is not available in stores because the treatments are prescription medications made and mailed to you by our own Winona pharmacy.

    By working with our healthcare professionals, pharmacy experts and then having the product mailed directly to your home, Winona ensures that the treatments you receive are customized just for YOU. This team approach, starting with your very first visit,  helps Winona to provide you with the most effective menopause treatments online,  granting you both accessibility and affordability.

    With licensed healthcare providers, a pharmacy team that works ‘round the clock, and our software magicians, getting prescription menopause treatments to you has never been easier. Whether you’re new to Winona or already have a prescription with us, we look forward to expanding our treatment options to explore more ways to help you on your menopause journey and to live your best life. 

    Achieve the relief from menopause symptoms that you are looking for today!

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