Key Takeaways
Onboarding symptom checklists work best when focused on what's actually bothersome
Jo explained that patients don't need to check every symptom listed during onboarding, just the ones genuinely affecting their quality of life, since this information helps doctors make prescribing decisions. She shared that she focused on her top three symptoms rather than checking every box.
Doctors typically respond to patient portal messages within 24 to 48 hours
Jo clarified that Winona doctors communicate exclusively through the patient portal rather than phone or video, and most reply within a day. She noted that patient care services staff are available around the clock if a more urgent response is needed.
Symptoms don't all improve on the same timeline once HRT starts
Jo pointed out that different symptoms, like brain fog, fatigue, and night sweats, tend to resolve gradually and at different rates rather than all at once. She noted that Winona's 10-week follow-up is designed to check in once most patients have had enough time to notice meaningful change.
Prescriptions can be paused, adjusted, or switched directly through the patient portal
Jo went over that patients can message their doctor to switch delivery methods, request non-HRT products, or pause treatment for a set period or indefinitely. She noted that pauses longer than three months typically require a check-in with the doctor before restarting.
There's a 24-hour window to cancel or adjust an order after it processes
Jo explained that orders are charged immediately but held for 24 hours before the pharmacy begins fulfillment, giving patients time to cancel or make changes. She noted that prescriptions generally aren't refundable once they've shipped, since medications can't be returned to the pharmacy.
